Refund policy

--Returns--

Keys are sold to businesses only. We will verify every order before we ship. It is critical that the keys and detachers are sold to businesses only. We will require proof of business such as a business license, Tax ID number, or other information before the order ships. The "ship to address" much match your business documentation. If you do not provide documentation, you surrender your funds provided. We try to ship fast, but if your order is on hold we can't! Please make sure you email your documentation to us at mary@sensortags.com

Our policy lasts 15 days after delivery. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mary@sensortags.com.

As-Is Items (if applicable)
Only regular priced items may be refunded, unfortunately as-is items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mary@sensortags.com.

Shipping
To return your product, please email our team at mary@sensortags.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.